FAQs
1. Who are you guys?
We're Ghanaian entrepreneurs who love colourful socks. We've decided to bring West Africa's vibrant colours to your sock drawer. With much respect to tradition, we've put a modern twist on Kente, Ankara, and other traditional designs.
2. Do you ship to my country?
Yes. We ship worldwide, and it's FREE. If there's postal service where you live - we ship there 🌎. For the convenience of our EU customers, and based on local laws we've started collecting VAT on all orders under €150, meaning you will not be charged further VAT upon delivery.
3. How long will it take for my order to arrive?
Orders are processed within 2 business days. International orders will be shipped via registered mail (or an Express service such as DHL or UPS if you so choose). All orders ship with a tracking number. Average shipping times vary between countries, and are usually 1-3 weeks. Please allow a few extra days during busy seasons.
In Ghana🇬🇭, we ship via GhanaPost, and also offer courier service at a modest fee around Accra and Tema.
4. How can I pay?
We accept all major credit cards, Apple Pay, and PayPal. Ghanaian customers may pay via MTN MobileMoney. The instructions will show up at the check out page.
5. I'm in Ghana! Can I come to your store?
We're an online store - we don't have a physical outlet. We do ship anywhere in Ghana in only a few days using GhanaPostEMS courier service. We also have a drop-off spot in Osu, Accra, where we can leave your package a few days after your order for you to pick up independently.
6. I've changed my mind, can I get a refund?
Absolutely. Just ship your unopened, tagged pair of socks back to us and we'll refund your order. Shipping expenses are not refundable.
7. Where are your products made?
The masks, laptop sleeves, and gift bags are all locally made here in Accra.
Our socks are currently made in Turkey, by experienced, internationally recognised producers. We use premium cotton, and only the highest quality materials.
We're hoping to move production to Ghana🇬🇭 soon, but no sock factories exist in all of ECOWAS (Economic Community of West African States). We're working on starting the first one. Every purchase brings us closer to that goal. Also, please get in touch if you'd like to invest in a sock factory!
8. I've never ordered anything from Ghana! Are you guys real? Is this a scam?
Unfortunately this is a question we get way too often. Yes we are real. Yes we're Ghanaian. And yes we will ship the socks to you. Click here to see over 1000 genuine and verified customer reviews. Or here to read about our struggle with Chinese knock-offs. We appreciate your trust and encourage you to shop online with local African businesses. We can recommend a few others in Ghana!
9. I’m not Ghanaian, is it cultural appropriation if I wear these?
You must be American then! (Seriously, nobody else asks this). The short answer is no. Most of our customers aren’t Ghanaian.
The longer answer is we believe cultures grow when they share, copy, and imitate. After all socks aren’t an African invention, they’re a Nordic one. And while Kente is uniquely Ghanaian, what is known in the West as “African print” (and in Ghana as “Dutch Wax”), are actually Indonesian designs, brought to West Africa by the Dutch in the 19th century (read more here). We made it our own and ran with it. Now we get to make cool socks with those patterns and the world is better and more stylish for it!
Either way, while our designs are Kente inspired, they aren’t direct replicas of any Kente designs. We’ve changed colours, added shapes and combinations.
Wear whatever you like, but if you feel like you need our permission, you absolutely got it.
10. Are you going to add more designs?
Yes! We're working on it. Let us know if you have any particular requests by dropping us an email, or using social media.
11. I'd like to buy a lot of socks for my family/wedding party/shop - can I get a discount?
We'd love to chat - after all - who doesn't like a group discount. Drop us an email at info@afrisocks.com
13. I have more questions!
That wasn't a question. If you have more questions please email us at info@afrisocks.com, or get in touch with us on Facebook or Instagram. We love talking to our customers.
If you're a fan of snail mail - send us a postcard to F393/4 Otswe Street, Osu Ako-Adjei, Accra, Ghana. c/o Afrisocks